Sierraware is committed to protecting your privacy and ensuring you have a positive experience while using our website and in using our products and services.
1. Collection: Sierraware collects personal information to provide its products, services and support to its customers. Many of our services require you to set up an account and complete your purchase. This information is helpful in providing you the services and support.
2. Use of personal information: Sierraware collects personal information when you place orders on our website or purchase one of our products or services, download free evaluation software or upgrades, when you register as a customer, when you request a quote or technical support, when you subscribe to newsletters or receive product updates or technical alerts, when you provide us with feedback or opinion, or when you apply for a job online.
Collected personal or other information is used for various purposes, including but not limited to, responding to or addressing your request, communicating with or notifying you of updates or services or benefits available, completing a transaction or confirming an order, completing an offer or managing, evaluating your interest in employment in the case of employment applications submitted by you or renewing or terminating your subscription. This information may include but not be limited to name, company name, billing and shipping information, email address, phone number, credit card or payment information and other relevant information about you and your systems. We use your credit card or payment information to process an order or transaction and for no other purpose without your consent. Sierraware will maintain your personal information only for as long as you are a registered customer or end user or as is reasonably necessary for audit or internal purposes or as needed to provide you with information you request unless a longer retention period is required or permitted by law.
3. Communication: You can manage your communication preferences and unsubscribe by sending a message via email to firstname.lastname@example.org or via mail to Sierraware, LLC 1250 Oakmead Pkway, Sunnyvale, CA, 94087.
4. Sharing your personal information: Sierraware may share personal information with its affiliated companies, resellers, distributors or partners in order to provide the high quality, localized services or offers you have requested, meet your needs or provide you with customer support. Sierraware may utilize contractors to provide certain services, such as providing technical support, handling order processing or shipping products.
It may be necessary by law, legal process, litigation and/or requests from public and governmental authorities within or outside your country of residence. In the event of a reorganization, merger or sale, we may transfer any and all personal information we collect to the relevant third party.
5. Protection and security of personal information: Sierraware has taken appropriate security measures to maintain and protect your personal information against loss, theft, misuse, unauthorized access, disclosure, alteration and destruction to the best of our ability. Access to your personal information is restricted to authorized personnel only.
7. Non-personal information: Sierraware may also collects non-personal information which means data that does not relate to a single, identifiable customer or end user. Sierraware may collect, use, transfer and disclose non- personal information for any purpose. We may also collect information regarding customer activities on our website and from our products and services. This information is aggregated and used to provide more useful information to our customers, to learn about user behavior on the site and understand which products and services are of most interest to our customers
8. Children: Sierraware does not knowingly collect personal information from children under the age of 13. If we learn that we have collected the personal information of a child under the age of 13, We will promptly delete such information.